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2.5 We’re having trouble logging in. Could you please help?

Written by Meesha Price

We're sorry to hear you're experiencing difficulty logging in. Let's get you back into your account!

First, please double-check your username and password, and if needed, use the Forgot Password page to reset.

When setting up your password, your password should align with the below requirements:

  1. Minimum 8 characters length

  2. At least one uppercase letter

  3. At least one lowercase letter

  4. At least one number

  5. At least one non-alphanumeric character

Please also try clearing your browser cache and using a different browser.

Should the issue persist, please use our chat function (lower right corner of the page) to share the specific error message with us, and we'll investigate the issue for you further!

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