Skip to main content
All Collections4. CampaignsCreatives
4.10 My images are not saving. What should I do?
4.10 My images are not saving. What should I do?
Kevin Chen avatar
Written by Kevin Chen
Updated over a week ago

We're sorry to hear you're having difficulty saving images for your campaign.

First, ensure the images you're trying to upload are smaller than 5MB.

Next, ensure all the other details on the page have been completed. It may not be the images themselves. For example, if you have not added your payment details, the campaign will not be accepted on the same page as you're trying to save the images.

If you can't reduce the images further, you can also attach them to the brief via WeTransfer or Google Drive Link. You can including this link in the detail description section of the campaign set-up!

If you still experience issues with uploading your images, please send us a message via the chat function on the bottom right corner of the screen.

Did this answer your question?